Although the local authorities in each country set standards for official hotel star/quality ratings, we know standards can vary between hotel and apartment accommodation of the same official rating in different countries and even in the same country which does not give you a consistent way of comparing accommodation standards. To help you choose your holiday, therefore, with hotels and apartments we feature our own general guide and to help you compare. Our ratings are based on our knowledge and customer feedback of the facilities, food and service available at the accommodation, as well as the characteristic differences between accommodation types such as apartments and hotels. Our ratings represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities.

Room types: When we refer to specific room types on our website, the room you will receive will usually match one of the descriptions below. Please note, however, that these are only standard definitions for guidance purposes only and that rooms are likely to vary by accommodation. Pictures of rooms on our website or in our brochures are examples only and the actual view and/or room size or layout may vary.

Double Rooms – a room with a double bed, or two single beds with double bedding.
Twin Rooms – a room with two single beds.
Single Rooms – a single room or “twin for sole use” room with 1 or 2 single beds.
Studios – one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room.
Apartments – self-contained accommodation with one or more bedrooms with twin/double beds, basic kitchen facilities (usually 2 cooker rings and a fridge), a shower room, and occasionally a separate living space.
Sea/Pool View Rooms – please note these advertised room types may have a restricted view due to plants, trees or buildings.
Family Rooms – typically the same as the double and twin rooms and may not be larger. Room occupancies will be shown for individual properties and may vary in each destination.
Triple/Quadruple Rooms – some properties may have rooms that can sleep 3 or 4 people. Room layouts may vary but typically will consist of 3 or 4 separate beds or a combination of double, twin, camp, sofa or rollaway beds. In some properties extra beds may only be suitable for children. These rooms may not be any larger than twin or double rooms so space may be limited.
Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities.
Maisonettes – as per apartments and usually on a split level.

Board basis descriptions: Please note that the accommodations advertised on our website will be described as follows:
Room Only – no meals are included in the price you have paid for your holiday.
Self Catering – no meals are included in the cost of your holiday, but you will be provided with catering facilities in your accommodation to cook light meals. These facilities will differ slightly from one accommodation to another.
Bed and Breakfast – breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities.
Half Board – your breakfast and evening meal is included in the price you have paid for your holiday.
Full Board – breakfast, lunch and evening meals are included in the price you have paid for your holiday.

Generally, your accommodation will be available from 2pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). Should you wish to retain your room after the normal check-out time on the day of your departure, it may be possible to reserve the room for this purpose at the time of booking. However this will be on a “subject to availability” basis and may incur additional costs which would be payable locally. Should we not be able to accommodate your request, you may also check at reception on your arrival or at any time during your stay to see if the specified times can be altered.

Some properties may have individual air conditioning units located in either the bedroom or the living area and, unless otherwise stated, air conditioning will be centrally controlled. This means that the day to day operation of the air conditioning system is at the discretion of the hotel management, both in rooms and in the public areas of the property. In such cases the use of air conditioning units may be restricted to certain hours of the day and more generally used during the warmest summer months. Please note there may be a local charge payable for air conditioning in some months. We will endeavor to describe the air conditioning system in the accommodation description where possible.

Resorts or accommodation displaying a ‘Free Wi-Fi’ symbol on our website or in our brochures have free Wi-Fi available, although for hotels it is not guaranteed throughout the resort. For example, free Wi-Fi may only be available in the hotel lobby. Connection speeds will vary by accommodation and no guarantee of availability can be provided.

Some facilities at your accommodation may be payable locally. We endeavour to advise you of all local charges in our descriptions but this may not be possible or they may change from time to time. Common payable facilities include, but are not limited to, air-conditioning, safety deposit boxes, daily car parking and activities away from your accommodation.  Where our brochures include indicative prices for drinks, meals or local travel cards, these prices have been provided by local tourist boards as examples only. We do not guarantee these prices and the actual cost of drinks, meals and travel cards will vary depending on the supplier.

The frequency of maid service and changes of linen may differ from property to property.

It is an unfair fact of life that single travellers often have to pay proportionally more, often up to twice the price, than the price each person in a twin room might have to pay. We have negotiated some good deals for single travellers, however please note the standard and location of these single rooms is not always as good as that of twin/double rooms, even when you pay the single supplement. As most of our prices are based on at least 2 adults sharing, if there are fewer adults sharing the room than the number specified on the website, supplements will have to be paid.

Factors which may affect information accuracy: We rigorously check the information we supply to ensure it is correct. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Circumstances such as these, or weather conditions, time of year etc. may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.

Factors which can affect electricity and water supplies: In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services, however occasional power cuts and/or water restrictions may be experienced.

Factors which can affect accommodation standards (cleanliness, insects, etc.): In many establishments, especially beach resorts, insects in the rooms (e.g. cockroaches, mosquitoes, ants, etc.) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc. While we are sure that the staff at these hotels do their best to discourage animals from wandering into areas where food is served, we ask that you refrain from feeding such wildlife.

Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only.